Care Coordination
Feeling overwhelmed trying to navigate therapies, advocates, schools, insurance, and
more for your family? It can be exhausting—especially when you’re paying out of pocket
and still struggling to find the right support. At Heart & Home Connections, we help
families across the Triangle cut through the noise. We’ve built a trusted referral
community of vetted providers who understand that every child is different—and
that finding the right fit matters.
We support families in navigating Occupational
Therapy (OT), Physical Therapy (PT), Speech Therapy, ABA, and more. Unsure which
school setting is best? Need a knowledgeable advocate by your side? We’ll connect you
with professionals who align with your child’s unique needs and your family’s goals. You
don’t have to do this alone.
We understand the financial challenges families face when accessing services. Our
care coordination services let you build a package that works for your family,
because every family deserves care that is the right fit and financially accessible.
Families can start with a free in-home or virtual consultation and add services as
needed. We also provide a follow-up two weeks after services end to make sure your
family is successfully connected to the care you need.
Director of Care Coordination
My name is Christine Pontes
I am Christine Pontes, an LCSW-A based in Raleigh, NC, with over 14 years of experience in behavioral health and social services. I have supported children, adults, and families across diverse backgrounds in navigating mental health, developmental, and life challenges.
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My career began working with children and adolescents as a therapeutic mentor, followed by several years supporting individuals ages 4–22 with autism and developmental disabilities in psychiatric, residential, and school-based settings. I also served as a caretaker for a child with autism and Down syndrome, which shaped my family-centered approach.
I later transitioned to working with adults as a behavioral health care manager, supporting individuals with mental health and substance use conditions, complex medical needs, and social determinants of health. In this role, I coordinated care, connected clients to community resources, and advocated to improve stability and quality of life.
I earned my Master of Social Work in 2022 and have since worked as a mental health therapist providing in-home and outpatient services. I hold provisional licensure in North Carolina, Massachusetts, and Rhode Island and take a collaborative, compassionate approach to care.
Services
Core Service
$175
Comprehensive in-home consultation to discuss your family’s needs and barriers, review provider recommendations, develop care roadmap, and curate list of trusted providers and services from our network
Add Ons:
Provider Outreach
$75
Insurance Advocacy and Support
$50
Referral Coordination and Appointment Scheduling
$50
NEW Provider Outreach
$75
IEP and Other Meeting Attendance
$125 in-person | $100 virtual
Non-clinical crisis navigation
$75
Ongoing Care Coordination Support
$75
School Navigation
$75
Relocation Care Navigation
$225
Transitional Support
$125
Additional required support not listed here can be billed at an hourly rate dependent
upon need.
We accept ESA+ funding, CareCredit, and HSA.
Schedule your free consultation today by submitting your information below and let us help you build the right care team for your child – confidently and compassionately.
Schedule a Consultation
We will reach out within 24 hours to schedule a free 30 minute consultation with your family