Care Coordination
Newly diagnosed and feeling overwhelmed? Navigating therapies, advocates, schools, and insurance can feel exhausting—especially when you’re paying out of pocket and still can’t find the right support.
At Heart & Home Connections, we help families across the Triangle cut through the noise. We’ve built a trusted referral community of vetted providers who understand that every child is different—and that finding the right fit matters.
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We support families in navigating Occupational Therapy (OT), Physical Therapy (PT), Speech Therapy, ABA, and more. Unsure which school setting is best? Need a knowledgeable advocate by your side? We’ll connect you with professionals who align with your child’s unique needs and your family’s goals.
You don’t have to do this alone.
Schedule your free 30-minute consultation today and let us help you build the right care team for your child—confidently and compassionately.
Director of Care Coordination
My name is Christine Pontes
I am Christine Pontes, an LCSW-A based in Raleigh, NC, with over 14 years of experience in behavioral health and social services. I have supported children, adults, and families across diverse backgrounds in navigating mental health, developmental, and life challenges.
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My career began working with children and adolescents as a therapeutic mentor, followed by several years supporting individuals ages 4–22 with autism and developmental disabilities in psychiatric, residential, and school-based settings. I also served as a caretaker for a child with autism and Down syndrome, which shaped my family-centered approach.
I later transitioned to working with adults as a behavioral health care manager, supporting individuals with mental health and substance use conditions, complex medical needs, and social determinants of health. In this role, I coordinated care, connected clients to community resources, and advocated to improve stability and quality of life.
I earned my Master of Social Work in 2022 and have since worked as a mental health therapist providing in-home and outpatient services. I hold provisional licensure in North Carolina, Massachusetts, and Rhode Island and take a collaborative, compassionate approach to care.
Schedule a Consultation
We will reach out within 24 hours to schedule a free 30 minute consultation with your family